Privacy Policy

1. Introduction

TastiHusba Coffee Machine Service ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Service booking details and preferences
• Payment information (processed through secure third-party payment processors)
• Communication records (emails, chat messages, phone calls)
• Newsletter subscription preferences
• Feedback, reviews, and survey responses

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Device information (type, operating system)
• Website usage data (pages visited, time spent, click patterns)
• Referral source (how you arrived at our website)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes, including:

3.1 Service Provision

• Scheduling and providing coffee machine services
• Processing payments and managing billing
• Communicating about appointments and service updates
• Providing customer support and technical assistance

3.2 Communication and Marketing

• Sending newsletters and promotional materials (with your consent)
• Notifying you about service updates and new offerings
• Responding to inquiries and customer service requests
• Conducting customer satisfaction surveys

3.3 Business Operations

• Improving our website and services
• Analyzing usage patterns and user behavior
• Preventing fraud and ensuring security
• Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Customer relationship management
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal proceedings
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

5.1 Types of Cookies

• Necessary Cookies: Essential for website functionality and security
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Used for targeted advertising and remarketing
• Preference Cookies: Remember your settings and preferences

5.2 Cookie Management

You can control cookie preferences through our cookie banner or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Service Records: 7 years for warranty and legal compliance
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months for Google Analytics data
• Customer Support: 3 years for quality assurance and training

After the retention period, we securely delete or anonymize your information unless required by law to retain it longer.

8. Your Rights and Choices

Under Canadian privacy laws, you have the following rights regarding your personal information:

8.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, machine-readable format

8.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings

8.3 Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your data for specific purposes

8.4 Withdrawal of Consent

• Unsubscribe from marketing communications at any time
• Withdraw consent for non-essential data processing

To exercise these rights, please contact us using the information provided in Section 11.

9. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without proper consent, we will take steps to delete such information promptly.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of material changes via email or website notice
• Provide a reasonable notice period before changes take effect

Your continued use of our website and services after the effective date constitutes acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Toronto, Ontario.